While disruption in the auto industry is already taking place in manufacturing, some OEMs are pushing change downstream where they feel more vulnerable to new entrants. Increasingly this means transitioning from a product-first focus, to a comprehensive product and service offering that will put customer relationships at the heart of the business. Report by Paul Read More..
Retail trends could leave dealers squeezed between the demands of data rich car buyers and OEMs rapidly shifting business models
Volkswagen has outlined its plan to restructure and digitalize its sales model. From spring 2020, it intends to expand its online business, including direct online sales, and to target customers via some different sales locations. Underpinning this will be a system of unique Volkswagen customer IDs, enabling more precise targeting of products and services to Read More..
Florida-based Gubagoo has announced a digital retailing solution enabling car dealers to sell vehicles via Facebook Marketplace. It claims that this enables customers to build a deal on a vehicle and get financing approved within 30 minutes, and to calculate payments, get a trade-in car valued, apply for rebates, and choose accessories and aftermarket services. Read More..
Daimler’s financial and mobility services division has made a strategic investment in Soul Machines, a start-up from New Zealand specializing in emotional intelligence for digital avatars. Daimler Financial Services intends to further develop these for use in its customer experience, having already worked with Soul Machines on a pilot project called ‘Sarah’, trialled at its Read More..
The Bosch IoT Suite of services is now on offer in China via Huawei Cloud. The first service available to Chinese developers is Bosch IoT Manager, for managing and controlling gateways, sensors and devices, with more to follow in 2019. An unnamed Chinese automotive manufacturer is already said to be deploying the Bosch IoT Suite Read More..
Clutch Technologies of Atlanta has launched Clutch Payments, an end-to-end billing and payments platform for vehicle subscription services. This is based on the Stripe Connect technology stack to give a turn-key software solution which is both customizable and scalable, allowing for a series of options for customer payments and administration. Service providers can, for example, Read More..
New BMW 3 Series takes the Munich company firmly into the era of digital services and breaks new ground for connectivity and driver assistance
PARIS – BMW’s new 3 Series, unveiled here this week, will be the first big test of the carmaker’s strategic move away from being a maker of premium performance vehicles to becoming a hardware and software company. New sedan boasts a range of connected technologies and assistance systems to meet the needs of a new Read More..
Consolidation in the digital retailing sector has been seen this week with the announcement of two acquisitions. Cox Automotive has bought F&I Express of Grapevine, Texas, a provider of technology solutions for the automotive aftermarket sector and developer of a connected network of service providers, including dealers, agents and lenders. Its products include Express Recoveries, Read More..
BMW and Daimler officially asked the European Commission for approval to form a new global mobility company. The green light from the European Union is one of the last obstacles to establishing the joint venture, which will bundle the mobility operations of the two German premium carmakers. BMW and Daimler also said the global headquarters Read More..
Cox Automotive has established a new business division, Mobility Solutions Group, to focus on products for fleets, consumer mobility and mobility-as-a-service (MaaS). To join its investments in this group is newly-acquired Clutch Technologies, which brings a technology platform to support subscription access to automotive services. Clutch, formed and developed with support from Cox Enterprises’ Innovation Read More..