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Gartner says outsourcing dilutes control over key parts of corporate IT (Photo: Gartner)

IT security teams are having trouble managing digital risk and, as a result, 60 percent of digital businesses will suffer major service failures by 2020, according to a new report.

Market researchers Gartners say infrastructure and services outsourcing puts a key part of a digital company’s operations outside of the control of corporate IT departments. That increases the risk of cyber attacks to the point where businesses are at high risk.

“Cybersecurity is a critical part of digital business with its broader external ecosystem and new challenges in an open digital world," said Paul Proctor, Gartner vice president.

As companies manage this enhanced digital risk, “digital ethics,” analytics and a focus on people will be as important as technical controls, he added in a statement.

To successfully address cybersecurity in a digital business, Gartner said:

·     Companies need to improve leadership and governance

·     IT departments need to focus more on “rapid detection and response approaches” rather than preventing every threat

·     Organizations must establish an ecosystem that balances protecting and growing the business

·     IT managers need to address cybersecurity and risks in technologies and assets they no longer own or control

·     It is critical to address behavior change and engagement ”” from employees all the way to customers.