Capgemini unveiled a new global service line that will combine its various Business Process Management (BPM) activities.
The consultant and provider of outsourcing services said the move will help it grow in a key business area where it strives to be one of the top three players.
Capgemini will extend its existing expertise and assets in Europe, USA and India, applying its “Rightshore” concept throughout its operations. The approach aims to provide the proper mix between resources coming from onshore, nearshore and offshore locations.
The consultants noted that demand for BPM is rising as organizations face rapidly evolving market conditions, global competition, changing legislation, and economic pressures.
It cited studies from market researchers Gartner that valued the gloal BPM market at 1.9 billion dlrs in 2009, growing to 3.4 billion dlrs by 2014.
Engbert Verkoren, global leader for Capgemini’s BPM Service Line, said in a press release that BPM has matured and now makes it possible to help companies improve through technology. “Organizations can now simplify their complex business models,” he said.
Capgemini said it will work with partners such as Oracle, and Pegasystems and others and will initially focus on Europe and the US.
Capgemini defines “Business Process Management” as an approach that aims to improve and optimize the business processes within an organization.