Digital Customer Experience – Page 6
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ArticleVolkswagen takes investment in Diconium for digital services, starts Open Source Lab, partners with Cinemo for in-car media
Image: Volkswagen The Volkswagen Group has acquired 49pc of the shares in Diconium, a German digital specialist. Diconium is to become a technology partner to develop new digital business models and services offered via the Microsoft-enabled Volkswagen Automotive Cloud, building on the Volkswagen We ecosystem. Based in Stuttgart, ...
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ArticleHow to create value from in-car data
Mobility offers huge opportunities for automakers, but only if they can capture and sell in-car user data.
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ArticleSecure, safe EV charging: Penta Security and GridWiz go for encryption, Luxoft leverages blockchain for carshare services
Image: Penta Security South Korea-based Penta Security has added an electric vehicle charging security solution, AutoCrypt V2G, to its AutoCrypt suite for connected transportation systems. This is intended to provide safe communication throughout the EV charging infrastructure and charging payment systems. AutoCrypt V2G uses the open charge point ...
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FeatureThe We generation: Volkswagen has big plans for its digital app ecosystem including retail tie-ups and Function as a Service (FaaS) in near future
Paul Fisher speaks with Christoph Hohmann, head of customer experience and communication at Volkswagen We, to discuss how digital services will bring new opportunities for OEMs.
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ArticleToyoda Gosei gets into venture capital, FCA looks for insurance innovations, Volvo Financial Services launches fintech lab
Image: Car Design News Toyoda Gosei – a Toyota Group company manufacturing rubber and plastic automotive components – is setting up a corporate venture capital department, specifically to invest in start-ups and accelerate innovations. Effective from January 2019 with a three-billion yen budget through till December 2020, this ...
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ArticleDaimler, Bosch to start testing automated ride hailing in San Jose, CA
The S-Class sedans to be used in the ride-hailing service will have at least Level 4 autonomy (Photo: Daimler) Premium car group Daimler and automotive supplier Robert Bosch will start testing an on-demand ride hailing service that will use highly and fully automated Mercedes S-Class vehicles in San ...
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FeatureBMW head of digital customer: “Innovation will not stand still because car cycles are too long”
Dieter May, head of digital products and services and digital customer interface at BMW, tells Arjen Bongard how the carmaker will use voice and other digital technologies to offer drivers and passengers connected experiences.
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ArticleToyota announces AV data alliance, trials multi-modal service
Image: TRI-AD Toyota is establishing a business alliance with the Tokio Marine & Nichido Fire Insurance Co., Ltd., and the Toyota Research Institute – Advanced Development, Inc. (TRI-AD). The insurance company’s data, including that on circumstances and causes of accidents, will be deployed to develop automated driving technology; ...
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ArticleInfiniti supports start-ups, sees digital transformation benefits
Image: Infiniti Infiniti is hosting an innovation initiative in Hong Kong to connect local start-ups with corporate partners. This extends the Infiniti Lab programme launched in 2015, which “has helped drive cultural transformation and open innovation within Infiniti” as well as in the start-up community, the company says. ...
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ArticleBASF launches digital platform for visualizing paint colours, digitised Lean Lab concept
Image: BASF Coatings BASF Coatings is launching Auroom, a digital platform for automotive designers to map paint colours onto their models and visualize their appearance and effects. This is said to give a realistic impression of colour proposals at an early stage of the design process, including the ...
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ArticlePartner ecosystems or going it alone? Auto executive study identifies digital strategy split
Image: Shutterstock.com There are major inconsistencies in automotive industry digital strategy – but also major opportunities, reports a global study by BearingPoint, a management and technology consultancy (developed from the former KPMG and Arthur Andersen consultancies). The research, carried out March-April 2018 included the survey of 90 automotive ...
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ArticleHyundai and Kia add solar power
Image: Hyundai Motor Selected Hyundai and Kia vehicles will be offered next year with solar panels on their roof or hood: the solar charging will supplement electrical power in cars with hybrid, battery-electric and internal combustion engine (ICE) powertrains. Three solar charging systems have been developed. The first-generation ...
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ArticleBMW is the biggest car brand on Instagram with 33 million hashtag mentions
Top 10 auto brands on Instagram 2018Our snapshot graphic shows the number of hashtag mentions that each car brand gets, not the following for individual official Instagram accounts. This gives a better understanding of the reach of the brand among Instagram's 1 billion users worldwide.On this score BMW can ...
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ArticleJ.D. Power and Reputation.com create alliance aimed at OEMs and dealers to track consumer opinion and car buying sentiment
Alliance combines J.D. Power’s consumer research, data analytics and advisory capabilities with Reputation.com’s technology for capturing customer insights from social media and review sites.The companies claim new alliance will create a unified customer experience data solution for auto enterprises around the world. J.D. Power will provide its data and analytics ...
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ArticleRetail trends could leave dealers squeezed between the demands of data rich car buyers and OEMs rapidly shifting business models
I want this one, but in pink. Dealers are going to have to work harder to give consumers what they desire in future, and work closely with OEMs to deliver an ongoing and adaptive automotive brand relationship. (Daimler AG)
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ArticleSono Motors initiates second financing round to get Sion EV in production
The Sono Motors Sion will be able to offer power to another car (Photo: Sono Motors)Sono Motors has started a second round of financing to complete the series development of its first car, the Sion, which is scheduled for launch in late 2019.The Munich-based electric-vehicle startup said it was ...
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ArticleVolkswagen outlines its sales transformation plan
Image: Volkswagen Volkswagen has outlined its plan to restructure and digitalize its sales model. From spring 2020, it intends to expand its online business, including direct online sales, and to target customers via some different sales locations. Underpinning this will be a system of unique Volkswagen customer IDs, ...
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ArticleVirtual retail: Gubagoo launches solution to sell cars through Facebook Marketplace
Image: GubagooFlorida-based Gubagoo has announced a digital retailing solution enabling car dealers to sell vehicles via Facebook Marketplace. It claims that this enables customers to build a deal on a vehicle and get financing approved within 30 minutes, and to calculate payments, get a trade-in car valued, apply for ...
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ArticleDaimler Financial Services invests in New Zealand start-up Soul Machines for advanced avatars
Image: DaimlerDaimler’s financial and mobility services division has made a strategic investment in Soul Machines, a start-up from New Zealand specializing in emotional intelligence for digital avatars. Daimler Financial Services intends to further develop these for use in its customer experience, having already worked with Soul Machines on ...
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ArticleBosch launches IoT Suite on Huawei Cloud
Image: BoschThe Bosch IoT Suite of services is now on offer in China via Huawei Cloud. The first service available to Chinese developers is Bosch IoT Manager, for managing and controlling gateways, sensors and devices, with more to follow in 2019.An unnamed Chinese automotive manufacturer is already said to ...
