Digital Customer Experience – Page 4
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VideoWatch: BMW board member Pieter Nota on improving digital customer journeys
In this video, BMW’s board member for customer, brands and sales reveals big investment in connected technology to improve customer experiences and transform the carmaker’s business model.
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ArticleMamatha Chamarthi is now CIO at FCA in North America and Asia
Automotive IT and digital veteran Mamatha Chamarthi took on the chief information officer role at Fiat Chrysler Automobiles in April – and she may be set to lead key elements of its digital transformation at a critical time.
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VideoWatch: How Faurecia invests in startups
Faurecia Ventures is the company’s corporate venturing division, searching out next generation digital and mobility technology.
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ArticleFaurecia invests in Israeli cyber security firm as part of digital and connected service push
The French-based automotive supplier has invested in GuardKnox to help secure vehicle connectivity and data processing.
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ArticleNews analysis: Daimler's new CEO must move fast with transformation
Ola Kaellenius, Daimler’s new CEO will have to prove that he has the right skillset to run the world’s biggest premium car maker and move at digital speed to transform the company into a mobility services provider and one that excels at developing software.
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ArticleRoland Villinger moves from Audi CDO to strategic role at Volkswagen Group
Roland Villinger, until recently Audi’s chief digital officer, has taken on a new role within the Volkswagen Group as head of strategic projects.
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ArticleAudi the latest to expand use of virtual reality at dealerships and service bays
Audi’s use of virtual-reality and augmented-reality tools to train technicians to work on electric vehicles is pointing the way towards a wider use of the technology across dealerships, sales channels and the aftermarket.
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ArticleIT and software keep Daimler ahead in China
The vehicle manufacturer has a dedicated IT organisation in Greater China, led by Stefan Eberhardt, which is focusing on front-end development, improving digital customer experiences and benefiting from the country’s huge tech and startup scene – all of it strategic to Daimler and Mercedes-Benz growth in the world’s largest market.
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ArticleBMW reaffirms commitment to broad powertrain mix
BMW will continue to develop a wide range of powertrains, the company’s CEO, Harald Krueger, said Thursday.
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ArticleSalesforce: "At no time in history have business and IT been as closely connected as today"
Markus Ehrle, senior vice president enterprise business at Salesforce Germany, speaks to automotiveIT International about the Audi e-tron project, digitalization in the manufacturing industry and the role of the software company in improving customer service.
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ArticleFCA partners with Harman, Google for connectivity
Fiat Chrysler Automobiles will use Harman and Google technology to offer owners of its cars an expanded range of connected services.
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ArticleIn test, JLR brings cryptocurrency payments into the car
Jaguar Land Rover is testing a system that would allow drivers and passengers in its cars to make and spend money using cryptocurrency.
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ArticleNissan turns to tablets to increase sales in competitive digital market
Nissan has been introducing tablet technology to improve customer experience in its retail and aftermarket network.
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ArticlePorsche CIO: Digital experience will grow in importance
Customers’ digital experience will equal vehicle design in importance in coming years, Porsche CIO Mattias Ulbrich said in Berlin on Thursday speaking at the automotiveIT Congress.
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ArticleDaimler CIO: Speed is a top priority
Daimler is counting on faster IT, better customer interaction and the digitalization of development and production as tools to improve efficiency and profitability.
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ArticleVW, FAW to jointly develop digital services for China
Volkswagen and its Chinese joint venture partner FAW-Volkswagen will together develop new digital services for VW brand models that are increasingly expected to have full connectivity on board.
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ArticleHyundai, Kia to invest $300 million in Indian mobility service provider
The Hyundai i20 is among the 10 top-selling cars in India (Image: Hyundai) Hyundai Motor Group will invest $300 million in Indian ride-hailing platform Ola, using the country’s fast-growing market as a springboard for global new-mobility intiatives. “India is the centerpiece of Hyundai Motor Group’s strategy to ...
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ArticleMore than just spare parts: technology in the aftermarket
Changing technology in the vehice and in IT could fundamentally transform the automotive aftermarket
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ArticlePoll: German car buyers look for ADAS, alternative powertrains
As more cities ban diesel cars from their centers, owners worry that their vehicles will decline further in value (Photo: Shutterstock) Germans are focused on alternative powertrains and advanced driver assistance systems when buying a new car, but their number one priority is to get a good price ...
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ArticleTesla to close showrooms and move sales online
Tesla is closing its showrooms globally and moving to an online sales model to reduce overheads across the business. The carmaker hopes this will deliver its Model 3 at a lower price of $35,000.
