Latest Digital Customer Experience – Page 7
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ArticleClutch Technologies launches car subscriptions platform with end-to-end billing
Image: Clutch Technologies Clutch Technologies of Atlanta has launched Clutch Payments, an end-to-end billing and payments platform for vehicle subscription services. This is based on the Stripe Connect technology stack to give a turn-key software solution which is both customizable and scalable, allowing for a series of options ...
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ArticleCapgemini Invent launches Smart Mobility Connect service for digital transformation
Image: Capgemini InventCapgemini Invent, a digital consulting division of the global Capgemini group, is launching a consultancy service which promises to help automotive OEMs accelerate digitization across their business, identify new opportunities, and increase customer satisfaction.Smart Mobility Connect leverages strategy, technology, design, data analytics and artificial intelligence in three ...
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ArticleReimagining its own data lakes and embracing analytics may save the car industry from extinction
In the IT world, it’s hard to avoid the cliché that “data is the new oil”, yet in the auto industry it might actually be true. As it moves from a very 20th Century data-light, vertical model of building cars to a horizontal digital future of mobility solutions and services, ...
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ArticleNew BMW 3 Series takes the Munich company firmly into the era of digital services and breaks new ground for connectivity and driver assistance
PARIS – BMW’s new 3 Series, unveiled here this week, will be the first big test of the carmaker’s strategic move away from being a maker of premium performance vehicles to becoming a hardware and software company.
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ArticleCox Automotive acquires F&I Express, MSXI buys Impetus Automotive
Image: F&I ExpressConsolidation in the digital retailing sector has been seen this week with the announcement of two acquisitions. Cox Automotive has bought F&I Express of Grapevine, Texas, a provider of technology solutions for the automotive aftermarket sector and developer of a connected network of service providers, including dealers, ...
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ArticleWhy Volkswagen’s cloud deal with Microsoft is good for both partners
In the IT world the battle for the cloud will decide who rules enterprise computing for the foreseeable future. It’s a battle that has already been disrupted by the entry of Amazon, a company that was never analysed or structured as a traditional IT player.
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ArticleBMW, Daimler request official EU approval for mobility JV
Daimler and BMW want to grow their mobility services together (Image: Daimler)BMW and Daimler officially asked the European Commission for approval to form a new global mobility company.The green light from the European Union is one of the last obstacles to establishing the joint venture, which will bundle the ...
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ArticleStudy: AI can boost car-sales profitability by at least 15 percent
Average per-vehicle profitability varies from country to country in Europe (Image: Oliver Wyman) A new study says the use of artificial intelligence can improve car-sales planning and boost per-vehicle profitability by between 15 and 20 pc. In the report, titled “Supercharging car sales planning with AI,” management consultants ...
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ArticleClutch Technologies acquired by Cox Automotive for new Mobility Solutions Group
Image: Clutch Technologies Cox Automotive has established a new business division, Mobility Solutions Group, to focus on products for fleets, consumer mobility and mobility-as-a-service (MaaS). To join its investments in this group is newly-acquired Clutch Technologies, which brings a technology platform to support subscription access to automotive services. ...
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ArticleBosch implements AR for technical service training
Image: BoschBosch is implementing augmented reality (AR) in technical service training at its 31 support workshops worldwide. Courses developed at its training center in Plochingen, near Stuttgart, will be offered to 3500 global employees to update them on technical developments in vehicle servicing and repair.These accredited courses, to be ...
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ArticleAudi deploys new 3D visualization customer app
Image: AudiAudi has launched a 3D visualization app in its product configurator to give potential customers a real-time, high-resolution 360-degree view of their chosen vehicle. The Audi Visualization Engine, based on virtual data models, allows interaction with the animated rendering: turning on the headlights, opening and closing the doors, ...
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ArticlePSA Group steps up digital transformation
An analysis of PSA’s digital strategy and progress so far under chief digital officer, Christophe Rauturier.
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ArticlePSA connected cars: “You have to think about the right IT system architecture from the beginning”
Jean Leflour, PSA’s senior vice president for connected vehicle, talks about the connected feature of the DS 7 Crossback
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ArticleVolvo Cars launches mobility brand
Volvo Cars sees a growing role for mobility services (Photo: Volvo)Volvo Cars has launched a mobility brand that aims to strengthen the carmaker's new business initiatives.The brand, called M, will use an intuitive app to offer access to cars and services, Volvo said. It will debut in Sweden and ...
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FeatureInside Silicon Valley automotive: From San Francisco to Detroit - and back
As the relationship between Detroit and Silicon Valley matures, automotive manufacturers are increasingly connecting IT projects out west to their global operations.
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ArticleHyundai announces partnerships with Audi, Baidu, others
Hyundai Nexo, CES Asia 2018Image: HyundaiHyundai Motor has announced a series of partnerships and joint collaborations covering artificial intelligence, autonomous driving technology, and fuel cell technology.At CES Asia 2018 in Shanghai, it outlined plans to work with Chinese start-up DeepGlint on AI, which it plans to use in four ...
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ArticleUbimax partners with DAQRI on AR smart glasses, Porsche rolls out AR for technicians
Image: UbimaxUbimax, developer of wearables and augmented reality (AR) products, has announced a strategic co-operation with DAQRI, maker of AR glasses. DAQRI, based in Los Angeles and Dublin, is to provide its AR hardware for Ubimax Frontline, an AR software stack.A successful proof of concept trial has been carried ...
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ArticleGoodyear to test intelligent tires at Mcity in Michigan
Image: University of MichiganGoodyear plans to extend its research into ‘intelligent’ connected, sensor-equipped tires and will carry out testing with electric and autonomous vehicles at the Mcity Test Facility [pictured]. Mcity, a public-private partnership led by the University of Michigan, has a 16-acre site of roads and traffic infrastructure ...
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FeatureAutomotive IT in focus: connectivity, new technology and integration
The automotiveIT International conference, which concluded in Atlanta last Wednesday, highlighted the breadth of the challenges and opportunities in the auto industry as companies change processes, products and business models.
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ArticleAutoMobile Technologies, Frazer Computing integrate DMS software for vehicle reconditioning
ReconMonitorImage: AutoMobile TechnologiesAutoMobile Technologies is to integrate its ReconMonitor with Frazer Dealer Management Software, to provide a certified integrated platform for dealerships to manage vehicle reconditioning workflows and processes.ReconMonitor is said to give end-to-end real-time visibility of the reconditioning process of a vehicle, tracking it from acquisition to showroom-readiness, ...
