Digital customer experience

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Stefan Profile Photo

IT and software keep Daimler ahead in China

2019-05-18T13:20:00+01:00By Christopher Ludwig

Stefan Profile Photo

IT and software keep Daimler ahead in China

2019-05-18T13:20:00+01:00By Christopher Ludwig

The vehicle manufacturer has a dedicated IT organisation in Greater China, led by Stefan Eberhardt, which is focusing on front-end development, improving digital customer experiences and benefiting from the country’s huge tech and startup scene – all of it strategic to Daimler and Mercedes-Benz growth in the world’s largest market.

krueger bmw

BMW reaffirms commitment to broad powertrain mix


BMW will continue to develop a wide range of powertrains, the company’s CEO, Harald Krueger, said Thursday.

Salesforce SVP Markus Ehrle

Salesforce: "At no time in history have business and IT been as closely connected as today"

2019-05-14T10:36:00+01:00By Arjen Bongard

Markus Ehrle, senior vice president enterprise business at Salesforce Germany, speaks to automotiveIT International about the Audi e-tron project, digitalization in the manufacturing industry and the role of the software company in improving customer service.


FCA partners with Harman, Google for connectivity

2019-05-02T12:22:00+01:00By Arjen Bongard

Fiat Chrysler Automobiles will use Harman and Google technology to offer owners of its cars an expanded range of connected services.

Jaguar Land Rover smart wallet

In test, JLR brings cryptocurrency payments into the car

2019-04-30T12:49:00+01:00By Arjen Bongard

Jaguar Land Rover is testing a system that would allow drivers and passengers in its cars to make and spend money using cryptocurrency.


Nissan turns to tablets to increase sales in competitive digital market

2019-03-26T11:38:00+00:00By Marcus Williams

Nissan has been introducing tablet technology to improve customer experience in its retail and aftermarket network.

Mattias Ulbrich, CIO, Porsche

Porsche CIO: Digital experience will grow in importance

2019-03-21T11:23:00+00:00By Arjen Bongard

Customers’ digital experience will equal vehicle design in importance in coming years, Porsche CIO Mattias Ulbrich said in Berlin on Thursday speaking at the automotiveIT Congress.

Daimler CIO Jan Brecht

Daimler CIO: Speed is a top priority

2019-03-21T11:01:00+00:00By Arjen Bongard

Daimler is counting on faster IT, better customer interaction and the digitalization of development and production as tools to improve efficiency and profitability.


VW, FAW to jointly develop digital services for China

2019-03-19T13:16:00+00:00By Arjen Bongard

Volkswagen and its Chinese joint venture partner FAW-Volkswagen will together develop new digital services for VW brand models that are increasingly expected to have full connectivity on board.


Hyundai, Kia to invest $300 million in Indian mobility service provider

2019-03-19T08:00:00+00:00By Arjen Bongard

Hyundai Motor Group will invest $300 million in Indian ride-hailing platform Ola, using the country’s fast-growing market as a springboard for global new-mobility intiatives.


More than just spare parts: technology in the aftermarket

2019-03-12T11:14:00+00:00By Malcolm Wheatley

Changing technology in the vehice and in IT could fundamentally  transform the automotive aftermarket


Poll: German car buyers look for ADAS, alternative powertrains

2019-03-05T12:10:00+00:00By Arjen Bongard

Germans are focused on alternative powertrains and advanced driver assistance systems when buying a new car, but their number one priority is to get a good price for the vehicle they are trading in.


Tesla to close showrooms and move sales online

2019-03-05T10:21:00+00:00By Marcus Williams

Tesla is closing its showrooms globally and moving to an online sales model to reduce overheads across the business. The carmaker hopes this will deliver its Model 3 at a lower price of $35,000.


The wind of change blowing through car retail

2019-03-04T12:20:00+00:00By Andrew Williams

In recent years, a number of shifts in the industry have begun to affect traditional dealership models, changing the types of relationships that exist between dealers, OEMs and customers.

Daimler, BMW mobility joint venture

BMW and Daimler €1 billion mobility joint venture unveiled

2019-02-22T16:06:00+00:00By Paul Fisher

BMW and Daimler make public details of their mooted joint mobility venture. The two companies are investing more than €1 billion to develop and integrate offerings for car-sharing, ride-hailing, parking, charging and multimodal transport.

Larry Dominique, chief executive, PSA North America

PSA: "On the mobility side, North America is still the Wild West"

2019-02-14T08:23:00+00:00By Arjen Bongard

PSA’s head of North America, Larry Dominique, talks to automotiveIT International about why it is first returning to the US as a mobility provider and tech company.

2018 Harley-Davidson 115th Anniversary Celebration.

Electric glide in blue: Harley-Davidson heads out on the cloud with IBM

2019-02-13T12:41:00+00:00By Paul Fisher

Late 2018 Harley-Davidson announced LiveWire, it’s first all-electric motorcycle. IBM will provide cloud infrastructure for the new bike’s built-in HD Connect platform.

Kia scores a hit with K-pop sensation Blackpink

2019-02-11T16:07:00+00:00By Paul Fisher

Kia’s sponsorship of K-Pop girl supergroup Blackpink could prove more lucrative than when first announced at the start of the year. The foursome are tipped to become megastars not just in Asia but across North America and Europe in 2019.


Toyota is next major brand to test car subscription model

2019-02-06T17:27:00+00:00By Arjen Bongard

Toyota Motor this week became the next major car brand to test a subscription service, following in the footsteps of German and American competitors that are already running such programs.


German supermarket discounter Lidl to sell Fiat 500 cars online

2019-02-04T17:31:00+00:00By Arjen Bongard

Lidl said it is getting into the car retailing business, with a fully digital lease program for Fiat 500 models together with startup company Vehiculum.

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