Data center power outage shuts down Nissan and Infiniti dealer and production systems in North America
A power outage at a Nissan data center in Denver, Colorado disrupted the communications network used by Nissan North America across the US, Mexico and Canadafor most of this week, impacting IT systems both for production and dealers.
The disruption has impacted many systems, including those that Nissan and Infiniti dealers use to order cars and service parts, obtain rebate and guarantee information, as well as to check on recalls and file claims.
Nissan told the media outlet that some dealer business applications have run in a reduced capacity, relying on manual processing. Dealers have also been unable to order new vehicles, report on vehicle sales or order parts online.