Digital Customer Experience – Page 17
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ArticleSoftware problem triggers recall of 433,00 Ford vehicles in N. America
Common architectures have led to more cars being recalled (Photo: Ford)Ford Motor is recalling about 433,000 vehicles in North America to address a software problem that could leave the cars' engines running even after drivers turn the initiation key to the off-position.The US carmaker said the recall resulted from ...
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ArticleSalesforce raises ambitions in Europe
CEO Marc Benioff is the main speaker at the Salesforce World Tour sessions (Photo: Salesforce)MUNICH - With 7,100 guests registered to attend the German part of its World Tour, Salesforce.com is sending a clear signal that it aims to grow its presence in Europe.The San Francisco-based business software group ...
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ArticleAt Ford, autonomous driving moves to next stage
Ford's autonomous vehicle project is part of the company's Smart Mobility Program (Photo: Ford)Ford Motor appointed a director of autonomous vehicle development and said it is moving ahead with its driverless-car project.The US automaker said 29-year Ford veteran Randy Visintainer will lead a global team to work on the ...
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ArticleSurvey: Many drivers unfamiliar with infotainment features
Audi drivers are most likely to use infotainment features they have in their cars(Photo: Audi)More is not necessarily better when it comes to infotainment in today's cars, according to a new survey. And many car drivers are less than familiar with the infotainment functions available to them.Those are just ...
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ArticleCox Automotive to buy Dealertrack
Kelley Blue Book is part of Cox Automotive (Photo: Kelley)Cox Automotive said it plans to acquire Dealertrack, a maker of automotive retail software for 4 billion dlrs in cash.The US digital marketing group said that, together, the two companies will offer a bigger portfolio of products and services to ...
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ArticleSan Francisco - Dreamforce
Dreamforce (Photo: Salesforce)Salesforce stages its annual Dreamforce convention in San Francisco Sept. 15-18, expecting to bring together more than 100,000 people for its annual gettogether.The cloud-based CRM company continues to grow rapidly. In the quarter ended April 30, the company boosted sales 21 pc to 1.51 billion dlrs. On ...
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ArticleWith new CEO, Visteon puts focus on the connected car
The e-bee concept shows Visteon's ambitions in in-car infotainment (Photo: Visteon)Visteon completed the sale of a climate control subsidiary as part of its strategy to become what it termed "a technology-focused pure-play supplier of automotive cockpit electronics and connected car solutions."The Michigan-based automotive supplier also announced that it had ...
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ArticleAudi CEO calls on cities to build digital traffic infrastructure
Stadler says most of the urban infrastructure needed by 2050 still has to be built (Photo: Audi)City managers have to urgently address themselves to building the infrastructure needed to create a smarter urban mobility, Audi CEO Rupert Stadler said this week."My key message to politicians is: Now is the ...
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FeatureInterview: Daimler China CIO Marc Lampe discusses CRM
Greater China CIO Marc Lampe (Photo: Daimler) Marc Lampe moved to Beijing as regional CIO of Daimler’s operations in September of 2013. Before taking charge of the carmaker’s IT operations in China, Hong Kong and Taiwan, he was responsible for IT in the German company’s vans segment. Lampe’s ...
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ArticleAudi to offer Baidu CarLife connectivity in China
Audi will offer fast LTE connectivity with Baidu CarLife in China (Photo: Audi)Audi will adopt a smartphone connectivity system from Baidu in China to capitalize on the popularity of the country's biggest internet search engine.The German premium car maker said Baidu CarLife, as the system is called, will be ...
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ArticleVerizon to buy AOL
Verizon is one of the biggest US mobile operators (Photo: Verizon)Verizon, which has pursued a strategy to reduce its dependence on its core wireless business, has agreed to buy AOL for about 4.4 billion dlrs.The acquisition marks another step in Verizon's efforts to build digital and video platforms, the ...
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ArticleCES Asia - Shanghai
Audi CEO Rupert Stadler will hold a keynote address at CES Asia (Photo: CES)The international CES is staging an Asian version of its flagship Las Vegas consumer electronics trade show in Asia this year. CES Asia will take place in Shanghai May 25 through 27.One of the keynote speakers ...
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ArticleBMW, Porsche come out first with Apple Watch apps
(Photo: Apple)BMW and Porsche were among the first to come with Apple Watch applications for their cars, but other brands are expected to follow shortly.Last week already, BMW's DriveNow car sharing brand announced a function that lets drivers open and close DriveNow vehicles with their Apple Watch. This week, ...
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ArticleIFA - Berlin
(Photo: Messe Berlin)The annual IFA consumer electronics and home appliance trade show will take place in Berlin Sept 4 through 9.The show, which attracts trade visitors from more than 100 countries, provides an overview of new products and trends in all segments of the consumer electronics industry.Several automakers have ...
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ArticleWho would buy Nokia's HERE mapping unit?
Maps will be more important for autonomous cars (Phote: Nokia)Nokia is considering the sale of its mapping unit, HERE, following its announcement of plans to acquire Alcatel-Lucent.The Finland-based telecommunications equipment maker said in a statement that it had "initiated a review of strategic options, including a potential divestment" of ...
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ArticleautomotiveIT Congress: The rising challenge of cyber security
Michael George (Photo: Claus Dick)A security gap identified in BMW's ConnectedDrive infotainment system showed clearly that more connectivity also provides more entry points for cyber crime."Devices and services are more and more interconnected, and create vast amounts of data. But to whom do they belong and are they secure?" ...
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ArticleautomotiveIT Congress: Mercedes-Benz advances multi-channel strategy
Mercedes CIO Drakopoulos (Photo: Claus Dick)HANOVER - Internet companies such as Amazon can show automakers the way to a better customer-facing digital sales approach, Mercedes-Benz CIO Nikitas Drakopoulos said Thursday.Automakers have to face the challenges that do not only comprise makeovers of web pages but every single area of ...
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ArticleautomotiveIT Congress: CIO says VW needs 2 kinds of IT
VW's Hofmann (Photo: Claus Dick)Volkswagen is on its way to become the world's largest automaker with more than 10 million vehicles sold in 2014. And of course, the executives in Wolfsburg are keen on staying at the forefront of information technology revolution as well.Volkswagen CIO Martin Hofmann underlined this ...
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Article3DEXCITE Live! - Munich
New applications of 3D visualization technologies are demonstrated at the show (Photo: Arjen Bongard)Dassault Systemes' 3D Excite unit will host its annual 3d visualization gathering in Munich May 21 and 22.The fair, which is called 3DEXCITE Live!, shows the latest trends in software and high-end computer generated imagery for ...
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ArticleShanghai auto show
The Shanghai show alternates with Beijing (Photo: Shanghai auto show)The Shanghai auto show takes place this April as car sales in China continue to outpace other major markets. The event, which alternates with the Beijing auto show every other year, opens with two press days April 20 and 21 ...
