Digital Customer Experience

  • volvo amazon key_crop
    Article

    Amazon Key unlocks Volvo and GM vehicles for parcel deliveries

    2018-04-30T11:50:26Z

    Amazon Prime in-car delivery (Image: Volvo) Both Volvo Cars and General Motors have announced the addition of the Amazon Key app to their respective connected services in the USA. This will be available to customers in 37 US cities and their surrounding areas, with more locations to follow. For ...

  • mercedes app_scale
    Article

    Mercedes-Benz launches dealership VR, AR apps, continues digitalization of sales experience

    2018-04-30T07:25:15Z

    Customers can configure the new Mercedes A-Class on the Mercedes-Benz cAR app (Image: Mercedes-Benz) Prospective customers at Mercedes-Benz dealerships in Germany can now experience a car in real-time in different configurations: a drive or ride via virtual reality goggles is on offer as part of the sales experience. Those ...

  • evelozcity.automotiveIT
    Article

    Former Opel CEO Neumann joins Evelozcity

    2018-04-27T13:48:13Z

    Karl-Thomas Neumann will join the EV start-up in May (Photo: Opel) Former Opel CEO Karl-Thomas Neumann is joining the senior management team of electric-vehicle startup Evelozcity. Neumann will be in charge of mobility and will develop the company's connected car strategy, launch mobility concepts and oversee customer experience, branding ...

  • nissan.automotiveIT
    Article

    Nissan introduces new retail concept

    2018-04-20T15:35:00Z

    Nissan hopes to complete the rollout of its new retail concept by 2022 (Photo: Nissan) Nissan Motor is introducing a new car retailing concept worldwide, as the Japanese brand responds to changing customer behavior. The company said its Nissan Retail Concept will include a new dealership ...

  • china.automotiveIT
    Article

    China's market opening seen as opportunity for automotive players

    2018-04-18T19:26:00Z

    The Automotive Logistics China conference in Chengu revealed new opportunity or automotive and technology players in China.

  • bmw.automotiveIT
    Article

    BMW starts subscription-service pilot in Nashville

    2018-04-09T17:12:27Z

    The 2019 BMW X4 M40i M Performance debuted at the New York Auto Show last month (Photo: BMW) BMW became the latest major car brand to offer a subscription to its vehicles rather than selling or leasing them to customers. The German premium brand said it had launched a ...

  • door2door.automotiveIT
    Article

    Neumann, former Opel CEO, invests in mobility start-up

    2018-04-09T15:34:16Z

    door2door's allygator shuttle addresses the so-called "last mile" issue (Photo: door2door) Karl-Thomas Neumann, former CEO of Opel, is investing in mobility start-up door2door. Neumann will also join the board of the directors of the German ride sharing-technology specialist. Neumann headed Opel from 2014 until 2017, when General Motors sold ...

  • lynk & co.automotiveIT
    Article

    Lynk & Co plans online retail, subscription model

    2018-04-02T14:53:09Z

    The Lynk & Co 02 crossover was unveiled in Amsterdam (Photo: Bongard) AMSTERDAM -- Lynk & Co, which unveiled a new, smaller car model here last week, will also launch a new approach to car retailing in Europe. The Chinese brand, which, like its sister company Volvo Cars, is ...

  • daimler.bmw.automotiveIT
    Article

    Daimler, BMW to merge mobility services

    2018-03-28T17:00:16Z

    Daimler's moovel platform will be part of the joint venture (Photo: Daimler) As expected, Daimler and BMW announced Wednesday that they planned to merge their mobility services, in a move that will create a car-sharing giant with a commanding footprint across the world's major cities. The plan underscores how ...

  • audi.automotiveIT
    Article

    Audi CDO wants to reduce complexity

    2018-03-22T16:51:00Z

    Audi s Villinger: Mobility should be effortless BERLIN Audi wants to reduce the complexity of operating its vehicles as it aims to become a premium digital car company, the carmaker s CDO, Roland Villinger, said Thursday. The Volkswagen Group premium brand ...