Digital Customer Experience

  • capgemini_invent
    Article

    Capgemini Invent launches Smart Mobility Connect service for digital transformation

    2018-10-12T11:19:21Z

    Image: Capgemini Invent Capgemini Invent, a digital consulting division of the global Capgemini group, is launching a consultancy service which promises to help automotive OEMs accelerate digitization across their business, identify new opportunities, and increase customer satisfaction. Smart Mobility Connect leverages strategy, technology, design, data analytics and artificial intelligence ...

  • T2006_1540
    Article

    Reimagining its own data lakes and embracing analytics may save the car industry from extinction

    2018-10-09T18:01:00Z

    In the IT world, it’s hard to avoid the cliché that “data is the new oil”, yet in the auto industry it might actually be true. As it moves from a very 20 th Century data-light, vertical model of building cars to a horizontal digital future of mobility solutions and ...

  • bmw.automotiveIT
    Article

    New BMW 3 Series takes the Munich company firmly into the era of digital services and breaks new ground for connectivity and driver assistance

    2018-10-05T14:16:00Z

    PARIS – BMW’s new 3 Series, unveiled here this week, will be the first big test of the carmaker’s strategic move away from being a maker of premium performance vehicles to becoming a hardware and software company.

  • f&iexpress
    Article

    Cox Automotive acquires F&I Express, MSXI buys Impetus Automotive

    2018-10-04T16:17:03Z

    Image: F&I Express Consolidation in the digital retailing sector has been seen this week with the announcement of two acquisitions. Cox Automotive has bought F&I Express of Grapevine, Texas, a provider of technology solutions for the automotive aftermarket sector and developer of a connected network of service providers, including ...

  • Cloud Providers Global Market Share Q4 2017
    Article

    Why Volkswagen’s cloud deal with Microsoft is good for both partners

    2018-10-02T11:26:00Z

    In the IT world the battle for the cloud will decide who rules enterprise computing for the foreseeable future. It’s a battle that has already been disrupted by the entry of Amazon, a company that was never analysed or structured as a traditional IT player.

  • daimler.bmw.automotiveIT
    Article

    BMW, Daimler request official EU approval for mobility JV

    2018-09-20T11:50:33Z

    Daimler and BMW want to grow their mobility services together (Image: Daimler) BMW and Daimler officially asked the European Commission for approval to form a new global mobility company. The green light from the European Union is one of the last obstacles to establishing the joint venture, which will ...

  • oliver wyman.automotiveIT
    Article

    Study: AI can boost car-sales profitability by at least 15 percent

    2018-08-28T13:41:00Z

    Average per-vehicle profitability varies from country to country in Europe (Image: Oliver Wyman) A new study says the use of artificial intelligence can improve car-sales planning and boost per-vehicle profitability by between 15 and 20 pc. In the report, titled “Supercharging car sales planning with AI,” ...

  • clutch_screenshot
    Article

    Clutch Technologies acquired by Cox Automotive for new Mobility Solutions Group

    2018-08-16T12:35:00Z

    Image: Clutch Technologies Cox Automotive has established a new business division, Mobility Solutions Group, to focus on products for fleets, consumer mobility and mobility-as-a-service (MaaS). To join its investments in this group is newly-acquired Clutch Technologies, which brings a technology platform to support subscription access to automotive ...

  • bosch_ar_trainer_mode_77123
    Article

    Bosch implements AR for technical service training

    2018-08-03T13:04:30Z

    Image: Bosch Bosch is implementing augmented reality (AR) in technical service training at its 31 support workshops worldwide. Courses developed at its training center in Plochingen, near Stuttgart, will be offered to 3500 global employees to update them on technical developments in vehicle servicing and repair. These accredited courses, ...

  • audi config
    Article

    Audi deploys new 3D visualization customer app

    2018-07-26T12:07:36Z

    Image: Audi Audi has launched a 3D visualization app in its product configurator to give potential customers a real-time, high-resolution 360-degree view of their chosen vehicle. The Audi Visualization Engine, based on virtual data models, allows interaction with the animated rendering: turning on the headlights, opening and closing the ...